Privacy Policy for Aquadrian.co.uk Heating and Plumbing Services**

This Privacy Policy was last updated [ 12/02/2024]

Thank you for choosing Aquadrian.co.uk for your heating and plumbing services. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or engage with our services.
This Privacy Policy applies between you, the User of this Website, and AQUADRIAN, the owner and provider of this Website.

AQUADRIAN takes the privacy of your information very seriously. This Privacy Policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

Please read this Privacy Policy carefully.

Definitions and Interpretation

1. In this Privacy Policy, the following definitions are used:

Data - collectively all information that you submit to AQUADRIAN via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Cookies - a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below.
(Cookies);

Data Protection Laws - any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation;

GDPR - the UK General Data Protection Regulation.

AQUADRIAN, we or us - AQUADRIAN, a company incorporated in England and Wales with registered number 15176252 whose registered office is in Wellingborough, United Kingdom, NN85QH.

UK and EU Cookie Law - the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and
Electronic Communications (EC Directive) (Amendment) Regulations 2011 & the Privacy and Electronic
Communications (EC Directive) (Amendment) Regulations 2018;

User or you - any third party that accesses the Website and is not either (1) employed by AQUADRIAN and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to AQUADRIAN and accessing the Website in connection with the provision of such services; and

Website - the website that you are currently using, AQUADIAN.co.uk
and any sub-domains of this site unless expressly excluded by their own terms and conditions

2. In this Privacy Policy, unless the context requires a different interpretation:

a) the singular includes the plural and vice versa.

b) references to sub-clauses, clauses, schedules, or appendices are to sub-clauses, clauses, schedules or appendices of this Privacy Policy,

c) a reference to a person includes firms, companies, government entities, trusts, and partnerships.

d) "including" is understood to mean "including without limitation”.

e) reference to any statutory provision includes any modification or amendment of it,

f) the headings and sub-headings do not form part of this Privacy Policy.

Scope of this Privacy Policy

3. This Privacy Policy applies only to the actions of AQUADRIAN and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

4. For purposes of the applicable Data Protection Laws, AQUADRIAN is the "data controller". This means that AQUADRIAN determines the purposes for which, and the manner in which, your Data is processed.

Data Collected

5. We may collect the following Data, which includes personal Data, from you:

• Name
• contact Information such as email addresses and telephone numbers.
• financial information such as credit/debit card numbers.
• IP address (automatically collected).
• Location/Address for where the se Plumbing/ Heating services is to be provided by AQUADRIAN members. In each case, in accordance with this Privacy Policy.

How We Collect Data

6. We collect Data in the following ways:

• data is given to us by you; and
• data is collected automatically.

Data That is given to Us by You

7. AQUADRIAN will collect your Data in a number of ways, for example:

a. when you contact us through the Website, by telephone, post, e-mail or through any other means.
b. when you make payments to us.
c. when you elect to receive marketing communications from us.
d. when you use our services.
In each case, in accordance with this Privacy Policy.

Data That is Collected Automatically

8. To the extent that you access the Website, we will collect your Data automatically, for example:

a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
b. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".

Our Use of Data

9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience
when using our Website. Specifically, Data may be used by us for the following reasons:

a. internal record keeping.
b. improvement of our products/services;
in each case, in accordance with this Privacy Policy.

10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).

Who We Share Data With

11. We may share your Data with the following groups of people for the following reasons:

a. our employees, agents and/or professional advisors - to know what heating or plumbing service are required to be provided, where they need to go and what needs to be done.
in each case, in accordance with this Privacy Policy.

Keeping Data Secure

12. We will use technical and organisational measures to safeguard your Data, for example:

13. Technical and organizational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@aquadrian.co.uk

Data Retention

15. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request that the Data be deleted.

16. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your Rights

17. You have the following rights in relation to your Data:

a. Right to access - the right to request (1) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
c. Right to erase - the right to request that we delete or remove your Data from our systems.
d. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
e. Right to data portability - the right to request that we move, copy or transfer your Data.
f. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.

18. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@aquadrian.co.uk

19. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/

20. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to Other Websites

21. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This Privacy Policy does not extend to your use of such websites. You are advised to read the Privacy Policy or statement of other websites prior to using them.

Changes of Business Ownership and Control

22. AQUADRIAN may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of AQUADRIAN. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

Cookies

25. This Website may place and access certain Cookies on your computer. AQUADRIAN uses Cookies to improve your experience of using the Website and to improve our range of services. AQUADRIAN has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
26. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
27. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling AQUADRIAN to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
28. This Website may place the following Cookies:

Type of Cookie

• Strictly necessary cookies
• Analytical/performance cookies
• Functionality cookies

29. You can find a list of Cookies that we use in the Cookies Schedule.

Purpose

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e- billing services.
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). By using the Website, you agree to our placement of functionality cookies.

30. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies, but this can be changed. For further details, please see the help menu in your internet browser. You can switch off Cookies at any time, however, you may lose any information that enables you to access the Website more quickly and efficiently.
31. You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
32. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
33. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

General

34. You may not transfer any of your rights under this Privacy Policy to any other person. We may transfer our rights under this Privacy Policy where we reasonably believe your rights will not be affected.
35. If any court or competent authority finds that any provision of this Privacy Policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Policy will not be affected.
36. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
37. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to This Privacy Policy

38. AQUADRIAN reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Privacy Policy on your first use of the Website following the alterations.
You may contact AQUADRIAN by email at info@aquadrian.co.uk.

Cookies

Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.

Strictly necessary

We use the following strictly necessary cookies:

Essential Cookies - These cookies are necessary for the proper functioning of the Website and cannot be disabled. They ensure basic functionalities such as page navigation and access to secure areas.

Analytical/Performance Cookies - We use these cookies to analyse how visitors use our website, assess its performance, and improve our services. These cookies do not collect personal information Functionality Cookies Functionality cookies enable the Website to remember your preferences, such as language preferences and region, to enhance your user experience.

Third-Party Cookies - Some third-party services used on our website may place cookies on your device. We have no control over these cookies and recommend checking the respective third-party's privacy policy for more information.

Managing Cookies - You can control and/or delete cookies as you wish. For details, refer to [browser settings link. Please note that disabling certain cookies may affect the functionality of the Website.

Terms & Conditions for Aquadrian.co.uk Heating and Plumbing Services**
Last updated [ 27/02/2024]
Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions:

Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions:

For the purposes of these Terms and Conditions:

(a) “The Company” shall mean AQUADRIAN Ltd - Plumbing and Heating services.
(b) “The Customer” shall mean the person or organization for whom the Company agrees to carry out works.

1. The Operative or Engineer shall mean the representative appointed by the Company. The Company reserves the right to refuse or decline work at its own discretion. Where the Company agrees to carry out works for the Customer those works shall be undertaken by the designated operative of Company at its absolute discretion.
2. The company has quoted the cost of installing central heating and/or plumbing equipment that meets the requirements of your home. Once you have accepted this quotation in accordance with below, the company undertakes to carry out all the works necessary to complete the work described in your specification and this quotation subject to the conditions contained in this agreement.
3. If you require a particular date for the works to be carried out, the company will do all that it reasonably can to meet the dates given for the installation. The company also understands that there might be instances when a date for installation cannot be met by you, and as a result no party shall be liable for costs or able to cancel this agreement. In case of unforeseen circumstances, beyond reasonable control of the company or you, the company will contact you and agree an alternative date.
4. The company will carry out the whole of the work specified in the quotation at the price quoted during normal hours, which are between 08:00am and 17:00pm Monday to Friday. Any variations or additions requested by you will be subject to an additional charge and if the company is delayed or prevented from installing by the agreed date due to delay or default on your part, the company may on written notice to you add to the charges at a reasonable sum in respect of any additional costs incurred. The additional costs are explained furthermore in Appendix 1.

5. You shall at your own expense obtain all necessary consents for the installation of the works, including (without installation) building regulations and planning consents, consents from neighbors and mortgages.
6. If you are a tenant, you may need your landlord’s permission for an installation to be carried out. The company will assume such permission has been granted and shall have no liability for any loss or damage arising from failure to obtain such permission this is applicable to tenants of Council Houses too.
7. You will provide reasonable access to enable installations to be completed. You will also be required to provide the necessary service utilities for installation at no charge.
8. The company accepts no liability for the removal of any carpets, linoleum and special types of flooring, eg. tongue and grooved, parquet, hard wood or tiled floors in order to carry out the installation, accept in circumstances where the company has been negligent.
9. The company will take all reasonable care to carry out the installation. However, you accept that the installation including removing or destroying existing fixtures or fittings may cause damage to your decorations and fittings in your home. This provision does not exclude the company’s responsibility for damage, which is beyond which is reasonably commensurate with the installation. It is anticipated that certain areas in your home may need redecoration following completion of the central heating installation. This will be your responsibility and is not included in the price.

10. Your order as accepted subject to the condition that there must be an adequate gas supply to the dwelling prior to the commencement of the work. Without prejudice to the company’s rights where such supply is not laid to enable work to commence, the company may cancel the contract and shall not have any liability for any costs, loss or damage arising from such cancellation. In certain circumstances the size of the existing gas rate cannot always be determined.
11. The prices specified in this agreement do not include the price of removing any dangerous waste materials such as asbestos found when carrying out the installation. Note: If during the execution of the works, asbestos is encountered, the company reserves the right to withdraw its installation staff immediately until the site is made safe. The company will not continue the agreed works if its unsafe to do so.
12. Where the company needs to connect new equipment to your existing plumbing or heating system, it will not accept liability for the cost of repairing or replacing parts of your existing system, which subsequently develops faults. In certain situations, the company may charge for visits made to your home by the company’s engineer if your system is faulty or has developed a fault after the installation has been conducted. The company will not accept liability where you central heating system does not function properly because your water supply becomes inadequate, or the water pressure becomes invariable.

13. The Guarantee shall be for labour only in respect of faulty workmanship for 12 months from the date of completion with the manufacturer’s warranty in force. The Guarantee will become null & void if the work/appliance completed/supplied by the Company is:

(a) Subject to misuse or negligence.
(b) Repaired, modified or tampered with by anyone other than a Company operative.

14. The company will not be liable under this agreement for any loss or damage caused by the company or its employees or agents in circumstances where:

(a) There is no breach or illegal duty of care owed to you by the company or by any of the company’s employees or agents.
(b) Such loss of damage is not a reasonably foreseeable result of any such breach.
(c) Any increase in loss or damage resulting from breach by you of any term of this contract.
(d) The work carried out has not been properly kept, used, serviced and maintained in strict accordance with the manufacturers or the companies instructions and has not been modified accept with the companies consent.
(e) The fault is not due to accidental or willful damage, fair wear and tear, interference with or maintenance work by a third party.
(f) The customer makes no further use of works after the defect had been or ought to have been discovered.

15. The company does not exclude any liability for loss of or damage to property directly resulting from the company’s breach of the agreement, but the company’s liability for such loss or damage shall be limited to those losses which are of a foreseeable consequence of the breach in respect of any one incident or series of incidents whether related or unrelated in any period of twelve months.
16. The Company will accept no liability for, or guarantee suitability, materials supplied by the Customer & will accept no liability for any consequential damage or fault.
17. The company shall not have any liability for any failure to perform its obligations under any quotation if it is prevented from doing so by any cause reasonably beyond its control; including without limitation; adverse weather conditions, fire, accident or war, a failure or delay attributable to any electricity, water or gas network, the act or omission of any party for whom the company is not responsible.

18. The company will not guarantee any work in respect of blockages in waste & drainage systems etc. The company will not guarantee any work undertaken on instruction from the customer & against the written or verbal advice of the operative/engineer.
19. Work is guaranteed only in respect of work directly undertaken by the company & payment in full has been made. Any non-related faults arising from recommended work which has not been undertaken by the company will not be guaranteed.
20. The company shall not be held liable or responsible for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out. Work will not carry a guarantee where the customer has been notified by the operative either verbally or indicated in ticked boxes or in Comments/ Recommendations of any other related work which requires attention.
The customer shall be solely liable for any hazardous situation in respect of Corgi Regulations or Gas Warning Notice issued.

21. Where the Company agrees to carry out works on installations of inferior quality or over ten years old at that date no warranty is given in respect of such works & the Company accepts no liability in respect of the effectiveness of such works or otherwise.
22. These terms & conditions may not be released, discharges, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative of the Company & by the Customer. Further, these terms & conditions shall prevail over any terms & conditions used by the Customer or contained or set out or referred to in any documentation sent by the Customer to the Company; by entering into a contract with the Company, accessing the company website or accepting a quote the Customer agrees irrevocably to waive the application of any such terms & conditions.

23. Title to any goods, supplied by the Company to the Customer shall not pass to the Customer but shall be retained by the Company until payment in full for such goods has been made by the Customer to the Company.
Until such time as title in the such goods has passed to the Customer:
(i) the Company shall have absolute authority to repossess, sell or otherwise deal with or dispose of all any or part of such goods in which title remains vested in the Company,
(ii) the Company shall be entitled to seek a court injunction to prevent the Customer from selling, transferred or otherwise disposing of such goods. The company will also seek court injunction for customers that don’t pay for the work completed by the company within the specified/agreed time.
24. The Company shall be Notwithstanding the foregoing, risk in such goods shall pass on delivery of the same to the Customer, & until such time as title in such goods has passed to the Customer, the Customer shall insure such goods to their replacement value & the Customer shall forthwith, upon request, provide the Company with a certificate or other evidence of such Insurance.

25. The Company shall not be liable for any delay or for the consequences of any delay in performing any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control, & the Company shall be entitled to a reasonable extension of the time for performing such obligations.
26. AQUADRIAN Ltd accepts no responsibility for any existing installations that are present. This relates in particular but not limited to any pipework, radiators and radiator valves, heating valves, pumps, shower pumps, electrical controls and/or bathroom / WC services that might be affected as a result of a conversion from a tank fed system to a sealed system or from power flushing of pipework and radiators. This change to a higher pressure rated system and power flushing can cause leaks in components that AQUADRIAN Ltd will not be liable for. Any cost of repairs for which AQUADRIAN Ltd are not liable for will be charged in accordance with our standard company charges (see Appendix 1). If your system is excessively full of magnetite and sludge, a further power flush might be required at some point later (eg. 3 years). Further power flushes will be chargeable. Furthermore, if the buyer has requested that an existing appliance be re-installed or moved (eg. boiler), AQUADRIAN Ltd accepts no liability for any internal leaks or malfunctions of this boiler, as a direct result of this installation.

27. The warranty for a boiler and or cylinder will be covered by the manufacturers as agreed in the quotation. The warranty only applies to the boiler. It does not apply to any existing parts of the system.
28. To complete your installation or any plumbing works the company will use its authorised employees. All employees are approved by the company and are qualified to deliver the job. For gas related jobs our engineers are Gas Safe registered and chosen carefully to carry out high standards or workmanship.

29. Where the date &/or time for works to be carried out is agreed by the Company with the Customer, then the Company shall use its best endeavors to ensure that the operative shall attend on the date & at the time agreed. However, the Company accepts no liability in respect of the non-attendance or late attendance on site of the operative/engineer or for the late or non-delivery of materials.
30. The Company shall only be liable for rectifying works completed by the Company & shall not be held responsible for ensuing damage or claims resulting from this or other work overlooked or subsequently requested & not undertaken at that time.
These terms & conditions & all contacts awarded between the Company & Customer shall be governed and construed in accordance with English law & shall be subject to the exclusive jurisdiction of the English law.

Appendix 1:

1. Fees & Charges:

No job is the same the rates will differ from job to job based on complexity, time, size and other factor, the evaluation will be done by one of AQUADRIAN Ltd operative/ engineer and a Quote will be issue to the client. The total charge to the Customer shall consist of the cost of materials supplied by the Company (not exceeding the trade purchase price of materials + 25%) & the amount of time spent by the operative in carrying out works (including all reasonable time spent in obtaining unstocked materials) complexity of the works, location of the job, days etc.

Where a written estimate has been supplied to the Customer the total charge to the Customer referred to in the estimate should not exceed the actual time taken by more than 20% but may be revised in the following circumstances:

a) if after submission of the estimate the Customer instructs the Company (whether orally or in writing) to carry out additional works not referred to in the estimate.
b) if after submission of the estimate there is an increase in the price of materials.
c) if after submission of the estimate it is discovered that further works need to be carried out which were not anticipated when the estimate was prepared.

Rubbish collection:

Rubbish will be left on site for the customer to dispose of unless agreed that the company will remove it. This will be at an extra charge. The charge will be based on the quantity and items to be removed the charge can start from: £85 to £1000.

Regarding repairs:

The company will always go for the most obvious repair, if there is a different fault or another existing fault then the company will charge accordingly for further work.

Dust:

Is expected when installing new systems, although the company will do its up most to prevent dust from spreading through the customer’s property, we cannot guarantee that no dust will be left after work has finished.

Deposit:

Deposit is only required is specific circumstances that will be based on the time and complexity of the job if deposit is applicable this will be specified to you by the engineer prior to the agreement. Where a deposit is required, this shall cover the total amount of the material costs (if materials are provided by the company) + 20% from the total labor price from the issued quote. The money issued to the company as deposit will not be an extra charge this will be extracted from the total sum agreed on the quote. For cancellation fees see Appendix 2.
If the materials are not to be provided by the company and a deposit is applicable than a 30% of the total quate is required prior for the start of works +20% halfway and the rest of 50 % at the completion of works.

All charges:

This will be clearly laid on within our quotation sent by the engineers. In situations when a quotation has not and/or cannot be provided (e.g. Immediate or Emergency works), then our normal charges for call outs will apply and are as follows:

(a) Emergency hourly rate £75 per hour + VAT (or any part thereof) plus any other additional travel and parking. Emergency call out for evening, weekend and bank holiday rates may vary. Where the emergency call out is greater than 3 hours work a full day charge of £750 will be applicable. Note the minimum charge for a call out will be one hour.
(b) Troubleshooting. Where the customer has requested that we troubleshoot/diagnose a problem only but not to carry out the work, then our standard hourly rate for call outs plus any additional travel charges will apply.
(c) Material charges. These will be applied for the supply of any parts and materials necessary beyond those quoted, and any such charges will be identified on the final invoice you receive. The materials supplied by the Company will not exceeding the trade purchase price of materials + 25%.
(d) Additional Travel and Parking charges. These will be added on to the invoice to cover parking and congestion and Ulez charges, as applicable.
(e) Parking permits. It is the responsibility of the homeowner, tenant or agent to provide a parking permit, or to register our van/car with the local authority for parking, wherever possible. This particularly applies where there is no free parking or pay and display parking bays within a reasonable distance (typically 100m) of the property. This is because it is very inconvenient and time consuming to have to walk to and from the van/car for parts that might be needed and to keep checking on it for wardens. Therefore, we kindly request that our customers organise parking prior to us arriving, our vehicle registration details are available upon request.

(f) Call backs, should you feel there is an issue with our work, then we will be very happy to return and rectify it at no cost. However, should we return to site for a call back, but the problem be unrelated to the work carried out by AQUADRIAN Ltd, then our standard call outs charges shall apply.
(g) All of our estimates and quotations are free and without obligation.
(h) All prices quoted exclude VAT @ 20%.
(i) Acceptance of Quotation. Acceptance of quotation can be made by electronic email to info@aquadrian.co.uk.
(j) Where an order includes customised items (nonstandard heaters, specific color heaters, etc.), these items will be non-refundable once the order is placed with us, and should you cancel your order with us the cost of any custom items shall still be payable in full. Where a previously accepted order is cancelled with less than 7 days’ notice we reserve the right to still invoice you for the full amount of the ordered items.

(k) Payment is to be made by BACS transfer to the company.
(l) In the event of any alleged minor defects the customer shall not be entitled to withhold more than 5% or £250 (whichever is greater) of the balance due.
(m) Once the company has corrected the minor defect as outlined in clause above (n), the withheld amount, 5% or £250 must be paid in full within 7 days.
(n) Where payments are not made up on the due date as per above clauses, the company will charge daily interest on late payments at a rate of 8%. If you make payment and it is subsequently stopped, declined or returned by the bank for any reason, the company will charge you administration costs (letters and telephone calls made to you and any other charges incurred).
(o) All free guaranteed work will be carried out during normal working hours.
(p) Where attendance of the companies engineer is needed for any purpose other than a scheduled maintenance visit or for the company to meet its guarantees as per above clause, a charge for such attendance will be made. This will need to be paid on the day of the engineers visit. If on attendance to your premises by the companies engineer it is established that the fault on the system is covered by your free guarantee and does not concern your existing system, any monies paid by you will be refunded.

(q) Nothing in these conditions will reduce your statutory rights relating to faulty or mis-described goods.
(r) After delivery of any goods from the company, you will be responsible for their safe keeping and you should make sure that you are adequately insured against loss or damage which may occur to those goods.
(s) This agreement is personal to you and not transferable to without written authority from AQUADRIAN Ltd.

Invoices:

All invoices are due for payment within 7 days from received invoice. Any part of that invoice or full invoice which remains unpaid the company will charge a daily interest on late payments at a rate of 8% over the base rate monthly until payment in full is received by the Company. Failure to make payment within specific time periods as outlined within the quotation and/or the Terms and Conditions, will instigate legal proceedings to commence. These will be carried by a registered Legal firm and all proceedings will be governed in accordance with English Law.

Appendix 2

Cancellation Fee:

Based on the works requested by the client and agreed by the company the cancellation fees will differ this can be as below:

1. Cancellations within 48 business hours of the appointment will incur a cancellation fee. Minimum charge of 1 hour or up to 50% charge on quoted works.
2. Where quoted jobs have been cancelled within the permitted period, we reserve the right to claim back the costs of any materials on special order, where we are unable to get a refund.
3. Where a job has started before the company was notified of the cancelation the company reserves the right to invoice the costumer for any goods, labor time, materials that has been delivered by the company prior to the cancellation.

NOTICE OF RIGHT TO CANCEL

Following the Company’s acceptance of our order, in accordance with terms above and in conjunction with the “Cancellation of Contracts made in a Consumers Home or Place of Work Regulations 2008 you are entitled to a 14-day cooling off period commencing from the date of the contract. You have a right to cancel the contract within this period (not if works have commenced however) If you have already given written approval for the work to begin before the end of the cancellation period you may be required to pay for goods and services already provided including parts that have been ordered on your behalf and we are unable to return and this right can be exercised by delivering or sending a cancellation written notice to AQUADRIAN Ltd Wellingborough, NN85QH, 21 Malham court or by electronic mail to info@aquadrian.co.uk any time within the 14 days starting with the day of receipt to notice in writing of the right to cancel the contract. We will permit you to cancel the contract by sending the written notice no later than 14 days after the date on which acceptance of the works took place. If you request cancellation at a later date, then unless we are in breach of contract, we have the right to refuse or retain all or part of you deposit if applicable if not a cancellation fee will be invoiced to you.

Contact Us

If you have any questions about these Terms and Conditions, you can contact us by email: info@aquadrian.co.uk